October three, 2015 at 10:53 am HORRIBLE Awful Provider!!!! All of the reps do is study a pre penned script and apologize on command. They in no way deal with the situation. After you ask for a supervisor They only go away you on maintain and every two minutes they come back on the line apologize and say there nonetheless looking for a supervisor to assist you.
I’ve experienced service with your company for quite some time and if I used to be capable to retrieve my phone log following dropping your support you’d be so f***ing fired! Your dummies are as well stupid to put in writing A brief patch to disable the conditions and terms webpage to permit me use of my account? This really is some dumb XXXXX! You gained’t repair the trouble or come up with a temporary Alternative. I’m so file***ing Weary of contacting these numbskulls who received’t or don’t generate a Take note to the account about the situation/criticism so I’m not compelled to try and do the same dumb ass dance Using the fool who answers the cellular phone.
October fifteen, 2017 at 8:seventeen pm This can be the worst cellular phone organization I've ever handled!!!!!!! It's unbelieveable. 1st I was possessing issues with persons Listening to me on the phone, I was instructed I used to be fading out and in. Then I could not mail any text messages, extended delays when looking to simply call out.
September 13, 2013 at eleven:19 am I experienced the worst customer care yesterday for the Metro Pcs Corp Company Center on Eureka Rd in Taylor. They explained to me I'd no sign due to the merger and could not warranty when it/if It will be fixed. They have been casually rude, dismissive, and filled with misinformation. When I questioned this illogical data, they basically shrugged their shoulders. They are really CHASING Clients Absent w/their misinformation!
Truthfully, I feel like that is the dumbest factor At any time! The money which i put in on telephone in addition provider fees could have went on my unborn kid, if I would've recognised It might be these kinds of garbage!
It's possible When the CS reps would quit reading the scripts though I'm talking they may in fact hear the issue and remedy it.
March 11, 2017 at one:06 pm My title is Tammy, im 45 years aged with a few very critical social disabilities. I necessary a different mobile phone and definitely wanted to look into ur solutions. I did my investigation on-line….and decided to make the hour and a 50 percent excursion for your nearest place. I went for the st cloud Kiosk within the crossroads shopping mall. Now, plenty of people dont have an issue planning to a mall, i even so do. U see, i have intense social nervousness problem, agoraphobia and ptsd just to say a few. Public is nearly impossible. In the beginning i didnt Feel i was likely to make it thru to have my telephone and approach create….i even fainted although I had been standing there. Thank goodness my boyfriend caught me prior to i hit the floor. The lousy lady which was Functioning….i felt so sorry for her. Im nearly not possible to manage in these circumstances. Her title is Heather….and she or he was truely one of the most astounding human being ive ever satisfied. Not simply was she client and type but really knowing. She stayed late two evenings in the row to help me in each individual way feasible.
I termed Metro and expressed my problem just to find out there must be nothing at all charged. I informed the girl Functioning there that I was intending to report them and walked out. The Woman walked right after me outside and billed at me and commenced yelling at me. I'd my kids in the vehicle witnessing this tasteless human beings steps and crying. (Their father was with them) She also experienced the nerve to inform me To not return to HER retail store…lol significantly? So I now I am out a mobile phone which i compensated for and the ideal Satisfied..I signify that purple prepaid cell phone service could do was present $twenty off my bill(which doesn’t even matter to me)….It’s the principal with the subject. So if yall go there remember to Be careful.
September fifteen, 2016 at twelve:15 pm It's got come to my awareness that Metro PCS has become selling the phones harmed all through Hurricane Sandy. My mother purchased phones for herself and my son. Just right after thirty times, both of those telephones started to malfunction. Soon Later on, it just stopped Doing work along with the touch display stopped responding. I took the phones back again to the store, they stated they might not support given that they are only licensed dealers. I went to 3 company outlets and all ended up very unprofessional and will not assist In this particular make a difference. I referred to as plus the rep informed me to go to the retail outlet and price a phone making sure that we can get a credit on our account. One among the company areas took the cellphone for the again of the store, arrived back While using the cellphone bodily opened and pointed to your “crack†which was below the cover, by the screw. She said this was The key reason why they are able to not go ahead and take telephone back again.
I am extremely unhappy Along with the unlucky reaction from MetroPCS and hope that someway your Office environment could take a look at the make any difference and provide me Using the desired support to solve this problem.
January twenty five, 2014 at five:fifty nine pm I have two phones with metro PCS. The phones were acquired for my two small children. Each and every time I known as for making a payment, or attempted to make a payment it took In any case half-hour. Their procedure isn't person welcoming. In November I paid out by using a cc and decided to put the cc from the e-wallet. I then forgot the login information and facts and termed metro to determine if they could aid me unlock the account and alter my log-in information and facts. They said they could not Which a technician would need to be notified. The technician was alleged to give me short term code to ensure that I could alter the log-in information. They have been speculated to textual content me Together with the temp. password. They in no way did. I known as back again, we revisited precisely the same conversation. I wasn't about to shell out with a unique card until they decided to go ahead and take aged one particular off. Yet again they mentioned a technician would need to mail me a temp. password. They restored the phones for 48 several hours this time, whilst informing me which the technician had 24-seventy two hrs to respond. This time I did get the text information, but the method even now did not perform. I known as again asking them if they might just get rid of the Find Out More cardboard off. Last but not least they made a decision that they might remove the cardboard off the e-wallet. I tried to pay the Monthly bill, my payments wouldn't go through mainly because I cancelled my e-wallet account. I tried two times Using the card quantity that was to the e-wallet and 2 times with a distinct card. the last two payments went as a result of, Despite the fact that their program Beforehand notified me the 3rd payment was not taken either.
I went for the Tracy metro store and he instructed me which i ought to use wifi wherever i Dwell. (im out while in the state) Yet, Metro experienced claimed that my protection is superb. Tracy Store also told me which the Manteca keep ripped me off…. which i must go ahead and take add-ons back… He also explained to me to go to the Stockton shop on March Lane, which i did. They issued me a whole new cellphone. Additionally they stated the Manteca Shop ripped me off. I've invested countless private hours driving from store to retailer and also chatting on the phone to Metro PCS.
When I went there their was NO substitute cellular phone the “salesman†if thats what you phone him. Mentioned not my trouble. Anyone named Irene was bringing it from some put else probably friday. Evidently friday NO replacement. I preferred them to learn my Metro pcs phone is my lifeline with me elderly father that is rather Ill and his Medical professional.
They might not Price tag alot of cash Nevertheless they guaranteed will set you back an entire great deal of irritation and almost everything else that comes with it.